How bulk SMS helps eCommerce and small business websites

 

MySMSMantra offers a custom bulk SMS plan for website and eCommerce at best in industry prices. We know that outstanding customer experience is critical to the eCommerce domain. Therefore, our SMS marketing solutions help eCommerce marketers to build highly responsive campaigns that attract customers and boost sales.

We deliver a complete range of marketing solutions including bulk SMS, email marketing, WhatsApp messaging, etc., specially designed for eCommerce. Grab a suitable plan to engage more customers, deliver an excellent experience, and take your business to new heights.

Let’s see how SMS assists eCommerce in enabling and enhancing the online shopping experience.

Sharing Order Receipts  

As soon as an order is placed, the customer receives a text message as confirmation and record keeping. eCommerce stores use Bulk SMS service to share the details of the product ordered by the customer.

Sharing Payment Details

When customers buy and pay for the product online, they need trust and assurance that their payments are secure and the product will be delivered right on time. eCommerce giants use SMS service to inform the customer about payment details and sending OTPs.

Increase Conversions

Send auto-reminders of subscription payments, on-stock notifications, abandoned cart purchases by using SMS service. Bulk SMS API can easily be integrated into your existing business application or website and allows you to send bulk messages to 1000+ users.

Cross-Selling & Up-Selling

Ecommerce websites are always looking for cross-selling and up-selling opportunities. Text messaging allows the marketers to promote alternate products based on the buying history of the customers. This enables attracting customers and encourages them to spend more.

Sharing Discount Coupons

eCommerce stores can use bulk SMS service to share discount coupons and festive deals with the customers and promote sales. Sending discount coupons not only brings sales but increases customer loyalty towards the brand.

Order Tracking

SMS marketing allows the eCommerce stores to keep the customers updated on product delivery and its current location. Customers can track their order right from the dispersal till they receive it at their doorstep.

Membership Updates

SMS marketing is an excellent way to encourage customers to join the membership club and grab the membership offers. Further, the marketers can share membership coupons by sending bulk SMS to all the registered members.

Surveys & Follow-ups

Follow-ups are important to listen to the customers and improve the product or services accordingly. It improves customer satisfaction and increases customer loyalty. Marketers can send survey links and even ask customers to provide valuable feedback via SMS.